At Fashionistar, we carefully prepare and ship every order to ensure a smooth and reliable delivery experience.

ORDER PROCESSING TIME

All orders require 24 to 48 business hours for processing and preparation before shipment.

• Orders are processed Monday through Friday, excluding weekends and holidays.

• Processing time is separate from shipping/transit time.

• During promotions, launches, or peak periods, processing times may be slightly extended.

SHIPPING DESTINATIONS

Fashionistar currently ships to:

• Canada

• United States

Shipping options and rates are calculated and displayed at checkout based on your delivery address.

SHIPPING OPTIONS & DELIVERY TIMES (ESTIMATES)

Delivery times listed below are estimates only and begin after order processing is complete.

CANADA SHIPPING

Orders shipped within Canada may be delivered using Canada Post, UPS, or FedEx, depending on the selected option and destination.

Estimated transit times may include:

• Standard Shipping: approximately 3–8 business days

• Express Shipping (48 Hours): approximately 2 business days

• Express Shipping (24 Hours): approximately 1 business day (where available)

UNITED STATES SHIPPING

Orders shipped to the United States are fulfilled via UPS or FedEx (carrier selection depends on service availability and destination).

Estimated transit times may include:

• Standard Shipping: approximately 4–10 business days

• Express Shipping (48 Hours): approximately 2 business days

• Express Shipping (24 Hours): approximately 1 business day (where available)

LOCAL EXPRESS SHIPPING — 24 HOURS (MONTRÉAL & SURROUNDING AREAS)

Customers located in Montréal and nearby regions may have access to a 24-hour local express shipping option, subject to availability and order cutoff times.

If eligible, this option will automatically appear at checkout.

SHIPPING RATES

Shipping rates are:

• Calculated at checkout

• Based on destination, package weight, dimensions, and selected carrier/service level

TRACKING INFORMATION

Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow some time for tracking updates to appear after label creation.

DELIVERY DISCLAIMER

Delivery times are estimates and not guaranteed. Delays may occur due to:

• Carrier delays

• Weather conditions

• High-volume periods

• Customs processing (for U.S. orders)

• Incorrect or incomplete shipping information

Fashionistar is not responsible for delays once the package has been handed over to the carrier.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders returned due to incorrect or incomplete addresses may:

• Incur additional shipping fees

• Experience delivery delays

• Affect eligibility for store credit (see Return Policy)

LOST OR STOLEN PACKAGES

Once an order is marked as delivered by the carrier, Fashionistar is not responsible for lost or stolen packages.
However, we will gladly assist you in contacting the carrier or initiating a claim when applicable.

QUESTIONS

For any shipping-related inquiries, please contact us at:
📧 hello@fashionistarbrand.com

At Fashionistar, we want your shopping experience to feel effortless from start to finish. If something isn’t the perfect fit, our return process is simple, transparent, and designed to support you every step of the way.

HOW TO START A RETURN

To start a return, please contact us at hello@fashionistarbrand.com within 30 days of the delivery date.

If your return request is accepted, we’ll send you a return shipping label (if applicable), along with detailed instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

You can always contact us for any return-related questions at hello@fashionistarbrand.com.

RETURN WINDOW

Return requests must be submitted within 30 days from the delivery date.

STORE CREDIT ONLY

• All approved returns are issued as store credit only.

• No refunds are offered.

• Store credit is valid for 12 months from the date of issuance.

• Original shipping fees are non-refundable and non-creditable.

• Items marked as FINAL SALE are not eligible for return unless they arrive defective.

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned:

• Accessories

• Bodysuits

• Lingerie

• Swimwear

RETURN SHIPPING

• Return instructions and shipping details are provided only after return approval.

• Customers are responsible for ensuring the return package is shipped using the approved carrier and instructions provided.

• Fashionistar is not responsible for packages lost due to incorrect carrier drop-off.

DAMAGED OR DEFECTIVE ITEMS

If you believe your item arrived damaged or defective, please contact us at hello@fashionistarbrand.com within 24 hours of delivery so we can assist you promptly.

PAYMENT PROVIDERS

Purchases made using Shop Pay Installments, Afterpay, PayPal, or other third-party payment providers are subject to this same return policy.
Your payment agreement with the provider remains active, and scheduled payments must still be completed.

INSPECTION & APPROVAL

All returns are subject to inspection upon arrival.
Items that do not meet our return conditions may be refused and returned to the customer at their expense.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address.
Orders returned due to incorrect or incomplete addresses may not be eligible for store credit.

RETURN CONDITIONS

Please take care when trying on your items.

All returned items must be:

• Unworn and unwashed

• Free of stains, odors, makeup, deodorant, or perfume

• Free of any signs of wear

• Returned with all Fashionistar tags attached

• In their original packaging

FOOTWEAR

• Shoes must be returned in their original shoe box

• Shoes must be tried on indoors only to prevent scuffing or damage